We are all guilty of misunderstanding the intentions of other. We read them through our own intention prism. Sometimes the view is drastically altered depending on the overall ambiance of the moment.
We intend to be supportive but things get in the way and we are dealing with our own crisis and then there is the snow storm and a new project. We intended to reach out and then the perfect moment passes and then the acceptable moment passes and then it is just too darn late and it is embarrassing and shameful and oh well. We intended to reach out. The other person or family might never know. Too late now and it is best to ignore the event ever even happened. The best intentions are now a reason we don't see or communicate with someone we dearly loved.
Sometimes it is a good idea to reach out AFTER the big moment. The person reaching out feels better. The person touched once again by a friend will not be reminded of the unintended slight but be relieved things are fine.
For more than a year I have been "intending" to call. I finally did. It was a good thing. You never know when it will be too late to call.